Privacy Policy

Introduction

Chatfield is a product provided by Jingxi Box (Shenzhen) Intelligent Technology Co., Ltd. (hereinafter referred to as "we" or "us"). When you use our services, we may collect and use your relevant information. Through this Privacy Policy, we aim to explain how we collect, use, store, and share this information when you use our services, as well as the ways we provide for you to access, update, control, and protect this information. This Privacy Policy is closely related to the services you use from Chatfield. Please read it carefully and, when necessary, follow the guidance in this Privacy Policy to make choices you deem appropriate. We strive to express relevant technical terms in this Privacy Policy in a concise manner and provide further explanations or links for your understanding.

By using or continuing to use our services, you agree to our collection, use, storage, and sharing of your relevant information in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or related matters, please contact us at support@nowthebox.com.

1. Information We Collect

We or our third-party partners may collect, store, and use the following information related to you when providing services. If you do not provide relevant information, you may not be able to register as our user or enjoy certain services we provide, or achieve the intended effect of the relevant services.

• Personal Information: Information you provide to us when registering an account or using our services, such as phone number, email, etc.
• Location Information: When you enable device location and use our location-based services, we may collect information about your location, including:
  • Your geographic location collected via GPS, WiFi, etc. when you use our services on a device with location capabilities;
  • You can stop the collection of your geographic location by disabling the location function.
• Log Information: When you use our services, the system may collect information through cookies, identifiers, and related technologies, including your device information, browsing information, click information, and store such information as log data to provide you with a personalized user experience and ensure service security. You can refuse or manage the use of cookies, identifiers, or related technologies through your browser settings.
• Health Data: With your explicit consent, we may access and collect health-related data from your device's health platforms (such as Google Health Connect, Apple HealthKit), including but not limited to:
  • Step count data: Daily step counts to track your movement and physical activity;
  • Distance data: Walking/running distance to provide location-based services and activity tracking;
  • Activity recognition data: To detect when you are moving and update location information accordingly.

  We collect this health data solely to:

  • Provide accurate location tracking and movement detection features;
  • Display your daily activity statistics within the app;
  • Enhance the overall user experience of our location-based services.

  Health Data Privacy and Control:

  • Health data collection requires your explicit authorization through your device's health platform;
  • You can revoke access to health data at any time through your device's health platform settings;
  • We do not share your health data with third parties without your explicit consent;
  • Health data is encrypted and stored securely in accordance with applicable health data protection regulations;
  • We do not use your health data for advertising or marketing purposes;
  • Health data is retained only as long as necessary to provide the requested features, and you can request deletion at any time.

Third-party SDKs we integrate:

• Mapbox

  Third-party Name:

  Mapbox, Inc.

  Purpose of Use:

  To provide location services and map display

  Types of Personal Information Collected:

  Device information, location information, IP address

  Processing Method:

  Information is processed in accordance with Mapbox's privacy policy. Location data may be used to improve map services and is subject to Mapbox's data retention policies. Unless you have given prior explicit consent or as otherwise required by laws and regulations, we will not share your personal information with third parties other than Mapbox. Information that cannot identify a specific individual and cannot be restored is excluded.

  Privacy Policy Link:

  https://www.mapbox.com/legal/privacy

• Agora

  Third-party Name:

  Agora Lab, Inc.

  Purpose of Use:

  To provide real-time audio and video communication services

  Types of Personal Information Collected:

  Account registration information (such as name, email, phone number), device information, usage data, IP address, and other information necessary for real-time communication

  Processing Method:

  Personal information is processed in accordance with Agora's privacy policy, including secure storage, access control, and compliance with applicable data protection laws. Agora does not sell your personal information and only processes it as necessary to provide and improve its services.

  Privacy Policy Link:

  https://www.agora.io/en/privacy-policy/

• EaseMob

  Third-party Name:

  Beijing Easemob Network Technology Co., Ltd.

  Purpose of Use:

  For online communication services

  Types of Personal Information Collected:

  Device identifier, Bundle ID, app package name, app version, installation and running path, device type, device name and model, OS (version), network connection type and status, IP address

  Processing Method:

  We process the collected personal information only for the purpose of realizing the functions of this SDK product and/or service, in accordance with this statement and/or the contract with the third-party developer. If the collected personal information needs to be used for other purposes, we will inform the third-party developer and/or end user in a reasonable manner and use it only after obtaining the end user's consent.

  Privacy Policy Link:

  https://www.easemob.com/protocol/en

2. Information Storage

• We store your information securely, including local storage (such as app data caching), databases, and server logs.
• Generally, we only retain your personal information for the period necessary to achieve the purposes of the service or as required by laws and regulations.

• We store users' personal information collected within China in China, in accordance with laws and regulations.
• Currently, we do not transfer or store your personal information across borders. If cross-border transfer or storage is required in the future, we will inform you of the purpose, recipient, security measures, and risks, and obtain your consent.

• If our products or services are discontinued, we will notify you via push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable period, except as otherwise required by laws and regulations.

3. Information Security

We use various security technologies and procedures to prevent information loss, misuse, unauthorized access, or disclosure. For example, in some services, we use encryption technologies (such as SSL) to protect the personal information you provide. However, please understand that due to technical limitations and possible malicious means, even with our best efforts, it is impossible to guarantee 100% security of information in the internet industry. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.

4. How We Use Information

We may use the information collected during the provision of services for the following purposes:

• To provide you with services;
• For identity verification, customer service, security protection, fraud monitoring, archiving, and backup purposes during our service provision, to ensure the security of our products and services;
• To help us design new services and improve our existing services;
• To better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or to respond to you and other users in other ways;
• To provide you with more relevant advertisements instead of generic ads;
• To evaluate and improve the effectiveness of advertising and other promotional activities in our services;
• For software authentication or software upgrade management;
• To allow you to participate in surveys about our products and services;
• Specific uses of Health Data:
  • To display your daily step count and walking distance within the app interface;
  • To detect when you are actively moving to provide more accurate location tracking;
  • To provide activity-based features and enhance location-based services;
  • To maintain historical activity records for your personal reference (stored locally on your device);
  • We do NOT use health data for: advertising, marketing, profiling, or sharing with third parties for commercial purposes.

5. Information Sharing

Currently, we do not proactively share or transfer your personal information to third parties. If there is a need to share or transfer your personal information, or if you require us to share or transfer your personal information to a third party, we will directly or confirm that the third party has obtained your explicit consent for such actions.

For advertising, evaluation, and optimization purposes, we may need to share some of your data with advertisers and their agents or other third-party partners. We require them to strictly comply with our data privacy protection measures and requirements, including but not limited to processing according to data protection agreements, commitments, and related data processing policies, to avoid identifying individuals and to ensure privacy and security.

We will not share information that can identify you personally (such as your name or email address) with partners unless you have explicitly authorized it.

We will not publicly disclose the personal information we collect. If disclosure is necessary, we will inform you of the purpose, type, and possible sensitive information involved, and obtain your explicit consent.

As our business continues to develop, we may engage in mergers, acquisitions, asset transfers, etc. We will inform you of the relevant circumstances and continue to protect or require the new controller to continue to protect your personal information in accordance with laws, regulations, and standards not lower than those required by this Privacy Policy.

In addition, according to relevant laws, regulations, and national standards, we may share, transfer, or publicly disclose personal information without your prior authorization and consent in the following circumstances:

• Directly related to national security or national defense security;
• Directly related to public safety, public health, or major public interests;
• Directly related to criminal investigation, prosecution, trial, and execution of judgments;
• For the protection of the life, property, and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;
• Personal information that the subject has disclosed to the public on their own;
• Personal information collected from legally disclosed information, such as legitimate news reports, government information disclosure, etc.

6. Your Rights

During your use of our services, we may provide you with relevant settings based on the specific product, so that you can query, delete, correct, or withdraw your relevant personal information. Please refer to the specific instructions for operation. In addition, we have set up complaint and reporting channels, and your opinions will be handled in a timely manner. If you cannot exercise your rights as a personal information subject through the above methods, you can submit your request through the contact information provided in this Privacy Policy, and we will respond in accordance with laws and regulations.

When you decide to stop using our products or services, you can apply to cancel your account. After account cancellation, unless otherwise required by laws and regulations, we will delete or anonymize your personal information.

7. Changes

We may revise the terms of this Privacy Policy from time to time. When changes occur, we will prompt you with the new Privacy Policy during version updates and inform you of the effective date. Please read the revised Privacy Policy carefully. If you continue to use our services, you agree to our processing of your personal information in accordance with the updated Privacy Policy.

8. Protection of Minors

We encourage parents or guardians to guide minors under the age of eighteen to use our services. We recommend that minors encourage their parents or guardians to read this Privacy Policy and seek their consent and guidance before submitting personal information.